We Welcome Your Feedback

The Credit Union is committed to enhancing your member experience. Whether you wish to share a suggestion, compliment, or complaint, we value your input.

We encourage members to provide sufficient detail to allow for a thorough review and response. Please note that feedback submitted anonymously may limit our ability to resolve the matter to your satisfaction.

The Credit Union acknowledges that when in receipt of sensitive data, as defined by the Credit Union’s Data Protection Privacy Statement, the employee receiving the feedback will assess whether disclosure of the sensitive data is necessary for processing. Should this be the case, the Credit Union will seek consent from the member before any such disclosure.

Who May Provide Feedback:

Any member or prospective member directly affected positively or negatively by how the Credit Union has carried out its functions.

How to File Feedback:

Member Feedback can be submitted by the following means:

• Online, by filling out and submitting the form above; or

• Verbally, in person, or by telephone; or

• In the branch, placed in the box provided in the lobby.

The Credit Union will acknowledge receipt of your feedback within 24 hours of receipt.

Thank you for helping us serve you better.